Delivery and Returns Policy

Delivery time and day

In the event that your parcel has been delayed or has not arrived on the day that we pre-advised then please contact us and we will take this up with the couriers. We will then revert as soon as possible with an update of what we have been advised. Please check to see if a calling card has been left or posted through your door or post box stating that the couriers have attempted delivery and will return the following working day. Please advise us of any days that are not suitable for delivery in the customer comments section of the checkout.

Whilst we will always endeavour to make sure delivery deadlines are met, you agree not to hold Logicline trunks limited responsible for any financial losses, delays or damages to you, due to circumstances outside of our control. This can include any of the following reasons but not limited to: design changes, exceptional circumstances beyond our control, such as force majeure, lightning strikes, extreme weather, civil unrest, workers strikes, flooding, fires, network electricity grid failure, machine breakdown. We will always take all necessary steps to minimize any delays but in the event of a substantial delay, you may contact us to end the contract and receive a refund for any product(s) you have paid for but not received. Substantial delay is by defined by a delay of four weeks after your order was placed. If you haven’t received your case within seven working days of it being couriered, you must advise us of this in writing.
 Our courier can offer timed deliveries such as pre-10.30, pre-noon and Saturday and Sunday delivery.  Prices can be provided on request, they are generally triple the price of a weekday delivery.

N. Ireland, Isle of Man, Isle of Wight or Scottish Highlands and Islands

The standard (UK) mainland shipping rates do not apply to these destinations, as they are classed as UK offshore.

Once collected, deliveries to UK offshore will take 2 to 5 working days as per the couriers delivery times.

RETURNS AND REFUNDS PROCEDURE WHETHER DAMAGED OR NOT SUITABLE

You have a legal right to change your mind (e-commerce contracts only). For our standard line of products purchased from our website.

You have a legal right to change your mind within fourteen days (in writing) from receipt of your purchase(s) and receive a refund of what you paid for it minus our full expenses for cases that are unsuitable for you. This is subject to the following conditions and exclusions, as set out below.

How to notify us of a return

You must email us within 14 days of receipt of your order at info@storagetrunks.co.uk to inform us that you wish to return your purchase for an exchange or full refund, minus our full outbound expenses which will be a minimum of £15.00, but will vary depending on the size of the case. After 14 days have elapsed, you are not entitled to return a case under E-commerce consumer laws.

Please include your dispatch note or invoice, as it will be required as proof of purchase, with the storage trunk(s).

The item must be returned in its original packaging and sealed very securely with parcel tape with a trackable and fully insured with the courier company’s own “extended liability“ cover. We suggest using one of the following companies, but you are, of course, free to choose another service of your choosing. such as DPD, FEDEX, UPS, Parcel force 48 hours and send to: Logicline Trunks Limited, Unit 3, High House Farm, Barling Road, Barling, Essex, SS3 OLZ.

You must send the goods back to us in mint original condition to our contact address at your own cost (unless we delivered an incorrect item to you, or the item has been damaged whilst in transit or has a serious defect that renders it not fit for purpose) as soon as possible once you have cancelled the contract in writing within 14 days of receipt.

We fully reserve the right to deduct our full outbound costs for the courier costs as well as the packaging. The outbound costs will still apply when returning the item(s) at your own expense. The cost for inclusive outbound carriage only applies to an item(s) that are not returned to us.

We strongly advise that you should retain a receipt or other documentary evidence from the delivery company that proves you have couriered it and the date upon when it was collected from your address. If you do not do this and we do not receive the goods at all, or within a reasonable time we will be unable to refund you any monies. We do not arrange collections for items when a customer has changed their mind, or it is either larger or smaller than expected, only when it has been damaged, we will cover the return costs, which we will eventually reclaim from the courier company.

We only refund for standard delivery, not any premium timed delivery service that may have been paid for.

We reserve the right to reduce the sum we refund if you have used or damaged a trunk that prevents us from reselling it as brand new. All goods must be returned in their original packaging.

We aim to refund the customer within ten working days of receiving your case at our factory address. This then allows us sufficient time check that the case over is suitable for resale.

We will refund either your credit/debit card or PayPal account that you used to buy the case. We do not apply any administration costs to do this.  

Unacceptable returns.

If you return a product to us within 28 days, but without pre-advising us in writing within 14 days of receipt before  you do not have a right to do so under these terms or in accordance with any consumer right you may have, we will not refund or exchange the product and we may retain the returned product until you pay us such additional amount as we may charge for re-delivery of the returned product.
If the item(s) are damaged or faulty, photographic proof must be provided to us by email with written explanation of the damage that is visible to the naked eye.

If the item is damaged due to the fault or negligence of the couriers, then Logicline Trunks Limited will arrange collection of the item(s) and cover the shipping costs.

If you receive an incorrect item which is solely the fault of Logicline Trunks Limited we will arrange the collection of the item(s) and cover the courier costs.

All returns must be authorised by Logicline Trunks Limited and a day for the return of the item must be advised to us by the purchaser.

If goods are returned that cannot be resold as ‘brand new’ the buyer will only receive a partial refund, this sum being at our discretion.

After pre-advising us within 14 days of receipt of the item that you would like to return it, the buyer must return the item(s) at their expense within 28 days from the original delivery date. The item must be in ‘as new’ mint condition with all original packaging intact. We reserve the right to reduce the sum refunded, if the item is not in the same new condition as sent out. It is the customer’s sole responsibility to make sure the item is properly packaged to withstand the rigours of the courier transport network.